Contact

Contact Zoom2u

Real people, 7 days a week. Phone, email, live chat, pick whatever's easiest.

How can we help?

Pick the question closest to yours, most answers point you to the fastest way to get help.

I would like to place a booking.

You can place a booking online. For first time users you can register here. If you have used us before you can login here.

If you need help with your booking please email us or call 1300 326 150.

Our customer service runs from 8am to 9pm (AEST) Monday to Friday, and from 8am to 7pm (AEST) Saturday and Sunday. Please note we cannot take a booking over the phone.

If I do a booking now can it be delivered today?

Yes it can. Zoom2u is all about same day deliveries. The deliveries will be done up to 10pm at night.

When you place a booking we will email you a confirmation along with the driver's details. You will receive the driver's phone number, a live map of their location, an estimated arrival time and if required you can call them directly.

If you have any questions you can email us or call 1300 326 150, we will usually respond within minutes. Our customer service runs from 8am to 9pm (AEST) Monday to Friday, and from 8am to 7pm (AEST) Saturday and Sunday.

I would like a quote

You can get an instant quote here.

Our maximum weight of a parcel is 30kg and maximum size is 190cm. For details on what items you can send take a look here.

If you have any questions you can email us or call 1300 326 150, we will usually respond within minutes. Our customer service runs from 8am to 9pm (AEST) Monday to Friday, and from 8am to 7pm (AEST) Saturday and Sunday.

I'm a business and I would like to use Zoom2u regularly.

Please email us, we would love to help you. We usually respond within minutes.

I'm having problems with my booking.

Please give us a call, we would be only too happy to help: 1300 326 150.

Our customer service runs from 8am to 9pm (AEST) Monday to Friday, and from 8am to 7pm (AEST) Saturday and Sunday. If it's outside of this time please email us.

I can't access my account.

Please give us a call, we would be only too happy to help: 1300 326 150.

Our customer service runs from 8am to 9pm (AEST) Monday to Friday, and from 8am to 7pm (AEST) Saturday and Sunday. If it's outside of this time please email us.

What are the areas I can make a booking from and to?

You can make a booking from and to Sydney, Melbourne, Brisbane, Canberra, Adelaide and Perth (metro areas). Typically up to a 60km radius of each capital city. Also further, however this is outside of our 3hr service as sometimes the drive time is longer than 3hrs. For example, from Sydney to Newcastle or Newcastle back to Sydney. But you can't schedule a pick up 100km out of a CBD and deliver to another location 5kms away. Eventually we will be able to.

If you have any questions you can email us or call 1300 326 150, we will usually respond within minutes. Our customer service runs from 8am to 9pm (AEST) Monday to Friday, and from 8am to 7pm (AEST) Saturday and Sunday.

I need help tracking my parcel.

When you place a booking you will receive an email with a link. This link will give you the live location of your courier and also the courier's phone number. Feel free to contact them directly for an update.

If you need help tracking down your parcel please email us (we respond in minutes) or call 1300 326 150. Our customer service runs from 8am to 9pm (AEST) Monday to Friday, and from 8am to 7pm (AEST) Saturday and Sunday.

What are our cut off times?

You can book at any time, 7 days a week. The couriers deliver between 8am and 10pm. For our Fast Service, where delivery is done before 5pm, you will need to book before 12pm. If you would like to book after 12pm you can use our faster (within 3hrs) or fastest service (closest courier pickup and immediate delivery).

I would like to become a driver.

You can register to become a Zoom2u driver here, we review applications each week. Or you can email us.

I would like to partner with Zoom2u.

Please email us.

I have a complaint about Zoom2u

Please email our CEO Steve, he keeps a close eye on the business and would like to know about any unhappy customers.

I would like to speak to someone in accounts.
I would like the company details for Zoom2u.

Registered company
Zoom2u Pty Ltd
ABN 70 169 869 327
ACN 169 869 327

Head office
Level 4, Suite 4.11, 55 Miller St, Pyrmont NSW 2009, Australia

Postal address
Suite 411, 55 Miller St
Pyrmont, New South Wales 2009
Australia

Opening hours
Our office is open 9am-5pm Sydney time, Monday to Friday.

Send us a message

We'll get back to you within one business day. For urgent delivery issues, call us directly.